We are committed to protecting your personal data. This policy explains what we collect, how we use it, and the rights you have over your information.
Distinct Technical Service (DTS) is a technology retail company registered in the Federal Republic of Nigeria. We operate the website at distincttechnicalservices.com and associated mobile applications. We sell laptops, smartphones, accessories, and gaming products to customers across Nigeria.
For the purposes of this Privacy Policy, DTS is the Data Controller responsible for your personal data. If you have any questions about how we handle your information, our contact details are in Section 12.
We collect personal data in the following categories when you use our services:
| Category | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, username, date of birth | Registration, checkout |
| Contact Data | Email address, phone number, delivery address | Registration, checkout, support |
| Transaction Data | Products purchased, order history, payment method type | Order processing |
| Technical Data | IP address, browser type, device identifiers, cookies | Automatic on site visit |
| Usage Data | Pages visited, search queries, time on site, click paths | Automatic analytics |
| Communications Data | Messages sent to support, return requests, reviews | Direct contact |
| Financial Data | Last 4 digits of card, bank name (we do not store full card numbers) | Payment processing |
We use your personal data only for legitimate business purposes. The legal bases under the NDPR for each use are noted below:
We do not sell, rent, or trade your personal data to any third party. We share data only where strictly necessary to deliver our services:
| Recipient | Purpose | Data Shared |
|---|---|---|
| Logistics Partners (e.g. GIG Logistics) | Delivery and return pickup coordination | Name, phone, delivery address |
| Payment Processors (e.g. Paystack, Flutterwave) | Secure payment processing | Name, email, transaction amount |
| SMS / Email Providers | Transactional and marketing communications | Name, email, phone number |
| Analytics Providers (anonymised) | Website performance and usage analysis | Anonymised usage data only |
| Nigerian Regulatory / Law Enforcement | Where required by law or court order | As required by the order |
| DTS Internal Teams | Order processing, customer support, fraud prevention | Relevant order and contact data |
We use cookies and similar tracking technologies to improve your experience on our website. Here is what we use and why:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Essential | Keeps you logged in, maintains your cart, enables checkout and security features. | Yes — cannot be disabled |
| Functional | Remembers your preferences such as language and recently viewed products. | No — optional |
| Analytics | Tracks anonymised page views, session duration, and navigation paths to improve the site. | No — optional |
| Marketing | Used to show relevant product promotions on and off our website (only with consent). | No — consent required |
You can manage or delete cookies at any time through your browser settings. Disabling non-essential cookies will not affect your ability to place orders.
We implement appropriate technical and organisational security measures to protect your data against unauthorised access, alteration, disclosure, or destruction. Our measures include:
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by Nigerian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Account data | 2 years after last login or account closure | Service provision |
| Order & transaction records | 7 years | FIRS tax compliance (CITA) |
| Support communications | 2 years after resolution | Dispute resolution |
| Marketing consent records | Until consent withdrawn + 1 year | NDPR compliance |
| Website analytics (anonymised) | 26 months rolling | Performance improvement |
| CCTV footage (in-store) | 30 days | Security |
When the retention period expires, your data is securely deleted or anonymised so it can no longer be linked back to you.
Under the Nigerian Data Protection Regulation (NDPR) 2019, you have the following rights regarding your personal data:
Our services are not directed at children under the age of 18. We do not knowingly collect personal data from minors. If you are a parent or guardian and believe your child has provided us with personal data without your consent, please contact us immediately at privacy@dts.ng and we will delete the data promptly.
Our website may contain links to third-party websites, social media platforms, and payment gateways. These sites have their own privacy policies, which we do not control and are not responsible for. We encourage you to review the privacy policy of any site you visit via a link from our platform.
Links to external sites do not constitute our endorsement of those sites or their content.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:
Your continued use of DTS services after a policy update constitutes acceptance of the revised terms. If you do not agree with any changes, you should stop using our services and request data deletion.
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please reach out to our Data Protection Officer:
