Technical Support
5 questions in this category
First, check if the issue is covered in the product manual or manufacturer's troubleshooting guide. If the problem persists and the product is within warranty, contact our technical support team on WhatsApp with your order ID, a description of the fault, and short video/photos if possible.
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Contact support@dts.ng or WhatsApp us with your order ID and proof of purchase. We will guide you through the warranty claim process. Physical inspection may be required for in-store or at-home assessment.
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We offer warranty repairs for products purchased from DTS. We also provide repair services for products bought elsewhere — contact us for a quote. Repairs are carried out by certified technicians.
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Yes! Our sales team are tech enthusiasts who can help you choose the right product for your needs and budget. Message us on WhatsApp and describe what you need — we'll recommend the best options.
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Try a hard reset: hold the power button for 15 seconds, then press it again. Check that the charger is working and properly connected. If the issue persists and you are within 7 days of delivery, it qualifies for a replacement. If beyond 7 days, it falls under warranty repair.
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